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How au999 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your access secure.

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au999 How au999 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Have a question about your data or want to request a change? Our support team handles privacy queries directly. Reach out through any of the channels below and we will respond as quickly as we can. All requests are handled in the order they arrive.

Team online

Live Chat

Open the chat window from your account dashboard. Available during our support hours for account and privacy queries.

Email Support

Send your privacy request or data query to our support address. Include your registered account details so we can locate your record.

Help Centre

Our help centre has step-by-step answers for common privacy questions, including how to update your details or close your account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use industry-standard SSL encryption on every page of the site, including the deposit flow where your bKash or Nagad details are entered. Cookies on our site are limited to session management and basic analytics — we do not use advertising cookies to track you across other sites. You can request a copy of the data we hold on you, ask us to correct inaccurate information, or request deletion of your account data by contacting support. Deletion requests are processed subject to any legal retention obligations that apply.

SSL Encryption

Every connection to au999 is encrypted. Your login, payment details, and account activity travel over a secured channel at all times.

Cookie Control

We use session and analytics cookies only. No advertising trackers. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your data while your account is open and for a legally required period after closure. Payment records via bKash, Nagad, or Rocket follow the same schedule.

Your Access Rights

You can request to view, correct, or delete your personal data. Submit the request through live chat or email and we will confirm receipt within a reasonable time.

Privacy Questions We Hear Most

These are the questions we get asked most often about how we handle your data. If your question is not here, contact our support team directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log your device and session data automatically when you access the site.

We share data only to process payments, meet a legal obligation, or investigate a security issue. We do not sell your personal information to advertisers or data brokers.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data we hold in a readable format.

Yes. Submit a deletion request through support. We will process it subject to any legal retention period that applies to your account or payment history.

We retain account and transaction records for the period required by applicable law after closure. After that period, your data is removed from our active systems.

Applicability depends on your local law and the eligible regions we serve. If you are accessing au999 from Bangladesh, please review the policy and contact support if you have specific questions about your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.