Reference

Know Where You Stand with au999

Our legal terms set out what you can expect from us and what we ask of you — covering account eligibility, payment conduct via bKash, Nagad, and Rocket, and how disputes are handled.

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LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights under these terms, need to dispute a decision, or want to request a review of your account status, our support team handles legal and account queries directly. Reach us through the channels below and include your registered account details so we can locate your case quickly.

Live Chat Start a live chat from the au999 site for account and legal queries. Available during our standard support hours for Bangladesh.

Email Support Send a detailed written query to our support email. Useful for formal disputes or requests that need a documented response trail.

Account Help Centre Check the Help Centre for answers on eligibility, account rules, and payment conduct before raising a direct support request.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data securely and use it only for the purposes set out in our privacy policy — verifying your identity, processing payments through bKash, Nagad, or Rocket, and managing your account. You can request a copy of the data we hold or ask us to correct inaccurate records by contacting support with your account details.

Data Retention

We retain account and transaction records for as long as required by our operating obligations. You may request details of what we hold at any time.

Cookie Use

Cookies on au999 support session management and site performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials; we will never ask for your password via chat or email.

Data Requests

To request access, correction, or deletion of your personal data, contact our support team in writing with your registered account email and a description of your request.

What Our Legal Terms Actually Cover

au999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with au999 means you accept these terms in full. You must be of legal age in your jurisdiction and confirm that online gaming is permitted under the laws that apply to you. We do not determine local legality on your behalf — that

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responsibility sits with you. Transactions processed through bKash, Nagad, and Rocket are subject to the same account terms as any other deposit or withdrawal method; sending funds through a wallet you do not own or control is a breach of these terms. We reserve the right
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to suspend or close accounts where we identify misuse, fraudulent activity, or a breach of eligibility conditions. Any funds held in a suspended account are subject to a review process before release. If you are accessing au999 from a region where we have restricted service, your
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account may be limited without prior notice. These terms are governed by the laws of the jurisdiction under which we operate, and any dispute that cannot be resolved through our support channel will be referred to the applicable legal process. We update these terms when our
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operating conditions change; continued use of the platform after an update constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Account Questions

These are the questions we hear most often about our terms, account eligibility, and data practices. If your question is not covered here, reach out through live chat or email.

You must be of legal age in your jurisdiction and confirm that accessing an online gaming platform is permitted under the laws that apply to you. Eligibility depends on your local law and the regions we currently serve.

No. All payment methods — including bKash, Nagad, and Rocket — must be registered in your own name. Using a third-party wallet is a breach of our payment conduct terms and may result in account suspension.

We will notify you of the suspension and the reason where permitted. Any funds in your account are held pending a review. Contact support with your account details to begin the review process.

Send a written request to our support team from your registered email address. Include your account ID and specify what data you are requesting. We will respond within a reasonable timeframe.

You can request deletion of personal data that we are not legally required to retain. Some records — such as transaction history — must be kept for compliance purposes and cannot be deleted on request.

Our terms are governed by the laws of the jurisdiction under which we operate. Disputes that cannot be resolved through our support channel are referred to the applicable legal process in that jurisdiction.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoGame Provider Bangladesh InfoWeekly Prize Bangladesh

Know Where You Stand with au999

Reach Us on Legal or Account Matters

Account Security and Data Practices

Data Retention

Cookie Use

Account Security

Data Requests

Common Legal and Account Questions

01 Who is eligible to open an account with au999?

02 Can I use a bKash or Nagad account that belongs to someone else?

03 What happens if my account is suspended?

04 How do I request a copy of the data au999 holds about me?

05 Can I ask au999 to delete my personal data?

06 What law governs these terms and how are disputes resolved?

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